Recognized by 51Callcenter.com for Consistent and Excellent Service Delivery
Fremont, CA, December 27, 2017 — For the third year in a row, Concentrix was honored with the 2016 Jin Yin Best Customer Service Center-Technology Support award at the annual 51 Callcenter Conference in Guizhou, China. The Jin Yin awards celebrate companies that are leaders in the contact center field.
Concentrix earned the award for the excellent service its customer service team delivered from Dalian, China. Specifically, the company re-engineered its delivery model to be more flexible and faster to meet client requirements.
“This is a big honor for Concentrix,” said Alan Cao, General Manager, Greater China Operations. “We understand our client needs, as well as the emerging business trends, that add value to our services. Our dedicated team not only ensures full business process implementation and strict COPC compliance, but also a high awareness of process, system and technologies for smooth communication.”
The Jin Yin Awards launched in 2008 to recognize excellence among companies and identify individuals in the fields of customer contact and CRM. Awards entries are evaluated on the basis of The Call Center Industry Self-Discipline and Supervision Committee Instruction and 4PS Contact Center International Standard.
Hosted by the Call Center and BPO Industry Information Network (51Callcenter), the Guizhou Province Economic and Information Commission and the Guiyang City People’s Government at Guiyang, the Jin Yin Awards are comparable to China’s industry Oscars. The review process takes several months and involves trips to dozens of cities, reviews of thousands of documents and evaluating and briefing 150+ companies.
Different by Design Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across six continents. Our 90,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics, and back office solutions in 40+ languages from 125+ delivery centers. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public sector clients. Visit www.concentrix.com to learn more.
SYNNEX Corporation (NYSE: SNX), a Fortune 500 corporation, is a leading business process services company, optimizing supply chains and providing outsourced services focused on customer relationship management. SYNNEX distributes a broad range of information technology systems and products, and also provides systems design and integration solutions. Founded in 1980, SYNNEX Corporation operates in 26 countries around the world. Additional information about SYNNEX may be found online at www.synnex.com.
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